In these turbulent economic times, the reality is that companies are going out of business. As your tour operator, we respect your investment, and want to make sure that you are protected when booking your holiday. It is important to note that this financial protection is not travel insurance. You will have to make sure that you are appropriately covered.
Indonga Travel invests heavily in our supplier relationships. Based on our volume of business and time in the industry, we are able to contract some of the best available rates across both East and Southern Africa. We understand that price is only one factor to consider when booking your African adventure. By providing you with highly competitive rates, we are by no means compromising on quality. To this end, we only recommend lodges and suppliers we believe in. Your travel plans will be arranged by an experienced professional who can give you detailed information and advice. The expert destination and product knowledge provided by our travel experts is therefore a value added service which is not charged for. We also pride ourselves in responding to your enquiry within 24 hours. Clients often ask why we are unable to itemize our services. The reason is that we are bound by our rate contracts which prevent us from disclosing individual rates. In order to pass on itinerary discounts to our clients, we are not permitted to disclose an individual rate, nor are we permitted to sell a stand-alone product below the public rate. By quoting you a package rate, we are able to offer a rate for your itinerary that is far better than the one you would get if you booked your itinerary direct.
You will have to make sure that you are appropriately covered against cancellation fees and curtailment costs in case of medical reasons preventing you from travelling. In addition you need to make sure that you have adequate medical cover in case of emergency. Sufficient insurance cover is absolutely essential during your holiday. Most importantly, cover against cancellation fees charged by our suppliers should be considered a must, as you need to be protected against financial loss should you or your family members not be able to travel due to medical reasons.